Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America. Charles O. Rossotti

Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America



Download Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America



Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America Charles O. Rossotti ebook
Publisher: Harvard Business Review Press
Page: 304
ISBN: 9781591394419

No one believed the IRS could ever run like a twenty-first-century business. Until it did. When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base-and the lowest approval rating-of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In Many Unhappy Returns, Rossotti-the first businessperson to head the IRS-recounts the remarkable story of his leadership and transformation of this much-maligned ...

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